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Since we began in 2006, we set out to do things differently. As a customer-focused company, we care deeply about offering the highest-quality hosting solutions with world-class customer service. Our expert team are always on hand to help you, no matter the time or day and as we come from a development and IT background we understand your needs better.
24x7 Technical \ Website \ E-mail Support \ New package set up
Online Support \ UK Based ticket online support submission 24/7 online tickets
(Please note for your own website security, FTP and Control Panel will lock if not used within 28 days therefore please just ask us to unlock as we take your data security seriously)
Submit support ticket (30 minute to 2 hour response based on 1st line issue or longer based on 2nd line issue)
Pre-sales \ New Hosting \ Managed Outsource inquires
We understand you might have some questions before you sign up or you might require a custom hosting package or one that is not listed as not all our hosting packages are listed. We happy to review your set up and will also can offer a 7 day trial period if you like to test your website first.
Please contact our Sales Dept. describing your web requirements or if you like give us a call at: +442030867219
Invoice Payments \ General inquires
We don't take invoice payments over the phone for security reasons but we can send you our Bacs details for banking transfer or paypal for direct email payment if you not able to pay by credit card (Please click onto your client login details first to pay invoice or reset you password if forgotten)
(For invoice payment support please submit a support ticket from below or from your client login page)
(Please note we never suspend a website or service manually as all our systems are automated in billing as over 3000 accounts now with an 25% increase from last year that we host and over 5000 domains registrations. Its impossible to track manually therefore please make sure you pay your invoice on time and on your 1st reminder to avoid any such service disruption. Much appreciated and keeps our office staff in cups or tea and biscuits when under pressure :)
We see our company as more of a community, team and creative working and efficient people environment and not a typical service company.